F.A.Q.

F.A.Q. Frequently Asked Questions


How long does shipping take? 🚚

Your order will be shipped within 2 - 3 days after payment has been received (this gives me the time to prepare the package).

After shipping, you'll usually receive your order within 2 - 3 weeks.

Shipments can sometimes be delayed during holidays or in case of particular events (ie the covid pandemic).


How do I place an order? 🛒

Just choose the product you prefer and click on "Add to cart".

Now click on "Your cart" and then on "Checkout" to proceed with payment, Remember to enter all required infos for shipping. Going forward, you'll be prompted to confirm your data: please make sure they are all correctly written.


Where is my order? 📦

You can check the status of your order CLICK HERE and  entering/pasting the tracking number I will send you via email.
However, if more than 3 weeks have passed and you still haven't received your package (which is unusual and has never happened before) please contact me. I will answer you as soon as possible with all details.

 

What payment methods are available? 💳


You can pay with any existing credit card and with PayPal.


How can I get help or other information? 🤔

For any questions, feel free to contact me at annalisasecoliart@gmail.com and I'll get back to you as soon as possible! 👍